What Do you get with a MKCS Managed Services plan?

MKCS Managed Services and IT Support plan was specifically designed to provide your business the flexibility of having an IT staff in a pay-as-you-go service . Give us a call at 585.319.0810 if your business needs are: 

  • Proactive support rather than reactive
  • Access to a professional IT expert to replace or supplement your internal IT department
  • Predictable Budget
  • Monitoring & Management tools
  • Network Security
  • Backup and Disaster Recovery
  • Network Support, Monitoring & Administration
  • Live Help Desk IT Support
  • Onsite Tech Support 

MKCS Managed Services and IT Support plans will give your business an option to have your IT needs taken care of without having full-time computer technicians on staff. 

MKCS Managed Services and IT Support plan include:

Desktop Maintenance

  • Managed Antivirus Services
  • Scheduled Antivirus Updates
  • Scheduled Malware Prevention and Deletion
  • Automated Daily Health Checks
  • Temp File Deletion
  • Patch Assessments & Updates
  • Comprehensive Hardware and Software Tracking on each Server/Desktop/Laptop

Server Maintenance

  • Automated Daily Health Checks
  • Database Size Monitoring
  • Exchange DB Monitoring
  • Event Log Monitoring
  • Service Monitoring
  • Security Patch Management
  • Service Pack Management

Quick Response

  • MKCS can monitor issues that are affecting your network and will respond before they become critical – such as a server running low on memory or out of disk space. 
  • Automatic alerts notify MKCS technicians of issues allowing a rapid response and fix to your issues. 

Security Monitoring

  • MKCS will be alerted on failed login attempt to your network from possible unauthorized users. 
  • Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and spyware
  • Extensive security reporting gives you insight into your network
  • Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities

Graphical Performance Reporting

  • Scheduled executive reporting, automatically generated and sent directly to your e-mail address
  • Easy-to-understand graphical reports with “un/acceptable threshold” lines
  • Makes capacity management and upgrade planning simple

Remote Management and Communication

  • MKCS can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
  • If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared technicians who can resolve the issue faster than ever before
  • Network services monitoring and alerting ( POP3, HTTP, FTP and others)
  • Very low bandwidth requirements – does not slow down your network response time

Detailed Site Level Inventory

  • Up-to-date hardware, software and patch information – automatically collected, 100% accurate – can be used for insurance claims in case of flood, fire or theft

For more information about this or any of the other services offered, please contact us at this number: 585.319.0810